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How kalista88 Handles Your Personal Information

When you open an account and link your DANA, OVO, or GoPay wallet, you share certain information with us — and you deserve to know exactly what we do with it.

Account data collected at registrationWallet details for DANA, OVO, GoPayCookie and device usage dataYour right to access or remove your dataContact path for privacy requests
kalista88 How kalista88 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Data protection at kalista88 is not a single step — it runs through account creation, every wallet transaction, and the way we store your session history. We apply encryption to data in transit and at rest, limit internal access to what each team actually needs, and review our data practices when our systems or services change. Here is what that looks like in practice.

Encrypted Transactions

Every DANA, OVO, and GoPay transaction runs over SSL-encrypted channels. Your wallet credentials are never logged in readable form on our servers.

Cookie Use and Control

We use session cookies to keep your login active and preference cookies to remember your wallet choice. You can clear or limit cookies through your browser settings at any time.

Data Retention Period

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable financial record rules under local law.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account data by contacting support through live chat or email.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or through our help centre form. We aim to acknowledge your request within two business days and resolve it as quickly as the verification process allows.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our support team picks up privacy and data queries here during operating hours.

Email Support

Send your data request to our support email address listed in the account help section. Include your registered phone number for faster verification.

Help Centre Form

Submit a privacy request through the help centre form under Account Settings. Select the data or privacy category so it routes to the right team.

Privacy Policy Questions, Answered

These are the questions we hear most often about how your data is handled. If your question is not here, reach out through live chat or the help centre form and our team will respond directly.

We collect your name, email, phone number, and wallet identifier — such as your DANA or OVO reference — at registration. This is used to verify your identity and process transactions.

Your wallet credentials are never stored in plain text. They pass through encrypted channels during each transaction and are not retained in readable form after the payment clears.

We do not sell your data. We share only the minimum required details with payment processors like DANA, OVO, and GoPay to complete your transactions, and nothing beyond that.

Send your request via live chat in your account dashboard or through our support email. Include your registered phone number so we can verify and locate your account record quickly.

Yes. Submit a deletion request through the help centre form under Account Settings. We will process it in line with applicable local law, which may require a minimum retention period for transaction records.

Records are kept while your account is active and for a defined period after closure, as required under applicable financial record rules. The exact period depends on local law in your eligible region.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.